Pros 
Cons Rave Reviews & Airport Heroics: The Positives of Wav Cabs
Wav Cabs consistently earns high praise from its customers, particularly for airport transfers. The overwhelming sentiment is one of reliability, professionalism, and genuine friendliness. Many reviews highlight the effortless booking process, especially via WhatsApp, where customers report receiving detailed information – driver names, phone numbers, and even pictures of the vehicle – which provides a reassuring level of transparency.
Here's a breakdown of what users love:
- Airport Transfer Excellence: A recurring theme is Wav Cabs' suitability for large groups and significant luggage. Several customers specifically mention using Wav Cabs for groups of 6-7 with snowboard bags and large suitcases, praising their ability to accommodate these needs with ease.
- Punctuality is Paramount: For travellers chasing flights, Wav Cabs excels in timeliness. Regular mentions of drivers arriving promptly underscore their commitment to reliability, alleviating the stress of potential delays.
- Excellent Communication: The proactive communication from Wav Cabs – including timely reminders and WhatsApp booking updates – is frequently cited as a major positive. This attention to detail fosters a sense of trust and ensures a smooth and stress-free journey.
- Wheelchair Accessibility & Compassionate Service: The service extends beyond standard taxi trips, with exceptional feedback regarding their wheelchair-accessible vehicles and drivers. The resident in one review described a "smooth journey" and a "lovely" driver, indicating genuine care and attentiveness. One review particularly commended the driver waiting patiently for an elderly resident to finish an appointment.
- Beyond the Basics - Helpful & Friendly Drivers: Drivers are frequently described as "kind," "friendly," and "helpful," often going above and beyond, like assisting with luggage. Harry, in particular, receives specific praise for his friendliness and trustworthiness, resulting in repeat bookings.
"Super professional, yet friendly service. Highly recommended and the rates were so good too." - A recurring sentiment across several reviews.
Navigating the Concerns: Addressing Negative Feedback and Fraudulent Allegations
While the majority of reviews are highly positive, it’s important to acknowledge a significant and concerning counterpoint. A single, detailed review raises serious allegations regarding driver behaviour, safety, and potential company legitimacy – accusations that warrant careful consideration. Here's a breakdown of the issues raised:
- Concerning Driver Conduct: The user detailed a distressing experience involving a driver exhibiting rude and pushy behaviour, driving while watching YouTube, and making excuses for lateness. This raises concerns about driver professionalism and potentially unsafe driving practices.
- Review Manipulation Claims: The review alleges the driver attempted to pressure the user into providing a 5-star review before allowing them access to their luggage. This is a serious ethical breach and a potential violation of fair business practices.
- Silver Taxi Warning & Company Response (or Lack Thereof): The reviewer claims they received a warning from Silver Taxi regarding Wav Cabs' alleged fraudulent activities. When questioning Wav Cabs directly regarding these accusations, the reviewer reports that the company chose to ignore the message. This lack of response is particularly problematic and fuels suspicions of questionable practices.
- Safety Concerns: Ultimately, the reviewer states they no longer felt safe travelling with Wav Cabs as a result of their experience and the unanswered accusations.
It's crucial to note that this is a single review representing a specific experience. However, the gravity of the allegations, coupled with the lack of a substantive response from Wav Cabs, requires serious attention and suggests potential areas for improvement within the company’s oversight and driver screening processes. The highlighted concerns point to a need for increased vigilance regarding driver behaviour and adherence to ethical standards.
Comparison & Value: How Wav Cabs Stacks Up Against the Competition
Many users specifically mention comparing Wav Cabs’ rates with other taxi services and ride-sharing apps like Uber. The consensus is that Wav Cabs offer a compelling price point while delivering a higher quality of service. A customer explicitly stated the rates were “so good” compared to other options they had considered. Silver Taxi’s outreach and matching of fares further reinforce the competitive pricing strategy.
Here’s a quick summary comparing Wav Cabs to alternatives:
| Feature | Wav Cabs | Uber/Ride-Sharing | Traditional Taxi Services |
|---|---|---|---|
| Pricing | Competitive, regularly praised for value | Can fluctuate significantly, surge pricing common | Often more expensive, can be unpredictable |
| Communication | Proactive WhatsApp updates, driver details provided | Primarily app-based, less personal communication | Varies, often limited to phone calls |
| Accessibility (Wheelchair) | Dedicated wheelchair-accessible vehicles available | Limited availability and potential reliability concerns | Availability can be inconsistent |
| Group Transport | Well-equipped to handle large groups and luggage | Can be limited by vehicle size and driver willingness | Varying availability |
| Customer Service | Generally positive, responsive to complaints (although with noted limitations, see above) | Can be inconsistent, reliance on app support | Varies, often less personalized |
Many reviewers also highlighted the distinct advantage of having a dedicated, known driver (especially with Harry) which fostered a sense of trust and security not always found with anonymous ride-sharing services.
Contact Information & Service Details for Wav Cabs in Roselands
For those considering Wav Cabs, here's a quick reference:
- Name: Wav Cabs
- Rating: 4.80 / 5
- Phone: +61 2 8719 9963
- Address: 3/96 Rogers St, Roselands NSW 2196, Australia
- Service Area: Primarily Roselands and surrounding areas. Ideal for airport transfers.
- Specialties: Airport transfers, wheelchair-accessible vehicles, large group transport.
- Booking: Phone and WhatsApp booking are available.
- Important Note: While most experiences have been positive, be aware of the reported concerns regarding driver behaviour and the company’s response to serious allegations. It’s always prudent to exercise caution and report any concerning behaviour to Wav Cabs or relevant authorities.