Pros 
Cons A Cascade of Failures: The 13 Maxi Taxi Experience
13 Maxi Taxi, based in Ingleburn, NSW, currently holds a dismal 2.0-star rating, and unfortunately, the overwhelmingly negative reviews paint a concerning picture of their service. The common thread through numerous customer experiences is a profound lack of reliability and a frustratingly dismissive attitude when issues arise. This isn’t just about occasional hiccups; it represents a systemic problem with booking management, driver availability, and customer service. The provided information notes the service falls under the 'Minibus taxi service' category, but given the recurring reports, one is left questioning if they are fit to operate any sort of passenger transport business. Their address is 6 Singer Pl, Ingleburn NSW 2565, Australia and the phone number to contact them is +61 2 8806 1044. However, be warned – reaching them, particularly when things go wrong, seems to be a significant challenge. The severe lack of reliable opening hours outlined indicates a sporadic business model, further compounding the existing service failings.
Missed Pickups and Missed Flights: A Pattern of Unreliability
The most alarming aspect of the reviews regarding 13 Maxi Taxi involves missed pickups, often for vital appointments like airport transfers. A recent incident detailed within the feedback is a stark example: a pre-booked 6:00 am pickup for an airport run resulted in no show and unanswered phone calls. The waiting customer was forced to scramble, eventually relying on a friend to rush them to the airport, arriving a full hour late and narrowly avoiding missing their flight. This isn't an isolated incident; other customers report similar scenarios of promised cabs failing to appear.
Here's a breakdown of the recurring issues highlighted:
- No-Shows: The most consistently cited problem. Confirmations are given, but service doesn't materialize.
- Unresponsive Phone Lines: When issues arise, attempts to contact 13 Maxi Taxi often lead to unanswered calls or abrupt line disconnects.
- Delayed Notificiation: Even when delays are happening, communication is minimal, leaving customers in the dark. One customer mentions needing to make multiple calls before they were even told the cab wouldn’t be arriving.
- Advance Bookings Rendered Meaningless: Bookings made well in advance (even a day before, as reported) provide no guarantee of service.
| Issue | Frequency (Based on Reviews) | Impact |
|---|---|---|
| Missed Pickups | Very High | Significant stress, potential for missed appointments/flights |
| Unresponsive Phone Lines | High | Increases frustration and inability to resolve issues |
| Delayed Notifications | Moderate | Uncertainty and potential for wasted time |
| Advance Booking Failure | High | Erosion of trust and planning difficulty |
Confrontational Responses and Questionable Explanations
Beyond the failure to provide service, the customer service response to complaints has been described as "dodgy" and "confrontational". One customer's attempt to discuss the issue and obtain an explanation resulted in the staff member simply hanging up the phone. This lack of accountability and unwillingness to address concerns is deeply problematic. Even more concerning are the explanations provided for non-arrivals. The service has repeatedly cited driver "accidents" as the reason for cancellations. While accidents happen, the frequency with which this explanation is offered raises serious suspicions. It creates the impression of a convenient excuse rather than a genuine account of unforeseen circumstances. The sheer repetition of this "accident" storyline leads one to question the transparency and integrity of 13 Maxi Taxi’s operations. This warrants further investigation.
"Like hung up in a panic. Clearly they have no right to run a cab service." - A customer's perspective precisely captures the level of frustration and the questionable competence of this minibus taxi.
Reporting and Recommendations: Proceed with Extreme Caution
Given the consistent reports of unreliability, poor communication, and dismissive customer service, it's strongly recommended to avoid using 13 Maxi Taxi. Numerous customers express regret for booking with them and advise others to heed the warnings in the reviews. The feedback suggests a business operating well below acceptable standards for passenger transport and specifically flagged for reporting – a strong signal that many feel compelled to take action. Concerned customers are advised to consider reporting 13 Maxi Taxi to the relevant regulatory authorities. While specifics regarding reporting avenues weren’t included in the given data, investigating the Taxi Services Commission of NSW (or the equivalent relevant state body) would be a good starting point for filing a formal complaint. Choosing an alternative minibus taxi service should be considered a priority; there are likely more reliable options within the Ingleburn region and beyond. The risks associated with 13 Maxi Taxi appear to far outweigh any potential cost savings; a missed flight, a late arrival, or a stressful experience is a high price to pay.