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13 Cabs Faces Backlash: Taxi Service Delays and Disappointments

13 Cabs is facing mounting criticism as customers voice their frustrations over persistent delays and service disappointments, prompting a closer look at their experience.

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Services offered by 13 Cabs

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Pros icon Pros Cons icon Cons
Excellent drivers when they do arrive Consistently late arrivals
Ability to book wheelchair taxis Poor communication and lack of updates
Convenient booking system for some users Unreliable service with pre-booked taxis
Drivers showing a lack of professionalism
Inadequate customer support and contact options
Safety concerns for passengers waiting alone
Same company as Yellow Cabs, leading to confusion
Tracking system often shows 'looking for a driver' for extended periods
Negative experiences reported by multiple customers

A Torrent of Complaints: Systemic Issues Plague 13 Cabs in Depot Hill

The reviews surrounding 13 Cabs in Depot Hill, Queensland, paint a concerning picture - a picture supported by the dismal 1.4-star rating. It’s clear a significant portion of customers are experiencing serious issues that go beyond isolated incidents. The central theme emerging from the feedback is a persistent failure to provide reliable transport, particularly impacting pre-booked services. This isn’t merely a case of occasional tardiness; it appears to be a systemic problem rooted in the booking and driver allocation processes.

Many users detail excruciating waits, sometimes exceeding an hour, while the app continues to display the frustrating message "looking for a driver." This is especially problematic for travellers heading to the airport, where timely arrival is crucial. Several customers report attempting to switch to alternative transport options like Uber or B&W Cabs, only to find themselves trapped within the same booking system—a disheartening cycle of promises unfulfilled.

"Less than 1 star if possible. Decided to use in regional area as Uber also unpredictable. Pre-booked on several occasions (often the day before) only to wait 20 mins to 1 hour past booking time." – A typical sentiment echoed repeatedly by reviewers.

The lack of communication is another major point of contention. Customers attempting to contact 13 Cabs for updates are met with unresponsive phone lines or unhelpful explanations – such as drivers being redirected to other jobs even after a booking is confirmed. The widely reported issue of wheelchair taxi bookings being significantly delayed, without any proactive updates, demonstrates a severe lapse in consideration for those with mobility requirements. The failure to inform users about delays, especially when compensation or alternative options aren't offered, compounds the frustration.

Issue Category Frequency in Reviews Specific Examples
Excessive Delays Very High Waits exceeding 1 hour, "looking for a driver" message for extended periods.
Lack of Communication High Non-functional phone lines, unhelpful responses, no updates on delays.
System Integration Problems Moderate Looping back to same booking system when switching to alternatives (Uber, B&W Cabs).
Driver-Related Incidents Low Driver refusing to accept fare, unprofessional behaviour ("love" used condescendingly).

Wheelchair Accessibility and a Lack of Consideration

One specific aspect highlighted within the customer feedback focuses on the wheelchair taxi service offered in Yeppoon. While 13 Cabs advertises this service, the reality seems far from satisfactory. The assistance provided falls short of expectations. Bookings are consistently late, often drastically so, with no communication regarding the delay.

The lack of updates is a critical oversight, leaving those relying on this service in a position of uncertainty and anxiety. This goes beyond mere inconvenience; it demonstrates a disregard for the needs of vulnerable passengers. The fact that dispatch can reroute a wheelchair-accessible taxi to another job, rendering it late for a pre-booked appointment, reinforces concerns about prioritization and customer care. The importance of maintaining timely accessibility for individuals with disabilities cannot be overstated, and 13 Cabs appears to be failing in this regard.

Beyond Delays: Instances of Negligence and Poor Driver Conduct

While delays form the core of the complaints, some reviewers have shared more troubling incidents that paint a broader picture of shortcomings within 13 Cabs operations. One particularly distressing example details a daughter being left alone at a bus stop late at night, subsequently harassed by a group of drunk men, due to a no-show taxi. The tracking app continued to indicate the taxi was "searching for a driver," offering no reassurance or assistance. This highlights a complete failure to ensure passenger safety and underscores the potential consequences of unreliable service.

Furthermore, several customers have reported unprofessional behaviour from drivers. One review mentioned a driver using the term "love" in a condescending manner, raising concerns about respect and appropriate conduct. Another driver allegedly refused to accept a pre-booked fare, citing the job’s unprofitability. These instances, though less frequent than the complaints about delays, add to the negative perception of the service. The lack of quality control and accountability regarding driver conduct is a worrying trend.

Seeking Solutions: Is Reform Possible for 13 Cabs?

The range of negative feedback directed towards 13 Cabs in Depot Hill suggests deep-seated issues requiring substantial attention. Several areas need immediate rectification:

Frequently Asked Questions About the Taxi Service 13 Cabs in Australia

What should I do if my taxi from 13 Cabs doesn't arrive on time?

If your taxi from 13 Cabs doesn't arrive as scheduled, it's recommended to check their tracking system for updates. However, many customers have reported that the system may not provide timely information. If the taxi is significantly delayed, consider contacting their customer service at +61 416 615 713 for assistance. Alternatively, you may want to explore other local taxi services to avoid further delays.

Can I book a wheelchair-accessible taxi with 13 Cabs?

Yes, 13 Cabs offers the option to book a wheelchair-accessible taxi. However, customers have experienced delays with this service, sometimes waiting longer than expected. It's advisable to book in advance and be prepared for potential wait times. If you encounter issues, reaching out to their customer service may provide additional support, but be aware that updates may not always be available.

Is it possible to pre-book a taxi with 13 Cabs?

Yes, 13 Cabs allows customers to pre-book taxis. However, many users have reported that pre-booked taxis often arrive late or do not show up at all. If you choose to pre-book, it's wise to allow extra time for your journey, especially if you have important appointments or flights. In case of delays, contacting their customer service may help, but be prepared for potential challenges in reaching them.

What are the experiences of other customers with 13 Cabs?

Customer experiences with 13 Cabs have been mixed, with many reporting significant delays and poor service. Instances of taxis not arriving, long wait times, and unresponsive customer service have been highlighted. Some users have expressed frustration over the booking system and the lack of timely updates. It's advisable to consider these experiences when deciding whether to use 13 Cabs for your transportation needs.

How can I contact 13 Cabs for support or inquiries?

To contact 13 Cabs for support or inquiries, you can call their customer service at +61 416 615 713. However, be aware that some customers have reported difficulties in reaching them or receiving timely assistance. If you encounter issues, consider trying to reach them during business hours for a better chance of getting help. Additionally, exploring other local taxi services may provide more reliable options.