Pros 
Cons A Torrent of Concerns: Receptionist & Driver Safety Issues
Lake City Taxis in Mount Gambier has attracted a considerable amount of negative feedback, primarily revolving around two key areas: issues with their reception staff and concerning driver behaviour. The consistently low rating of 2.6 suggests a widespread dissatisfaction that warrants serious attention.
Several reviewers have specifically highlighted a deeply unpleasant experience with the receptionist. One customer, new to Mount Gambier, recounted being met with an abrupt and unhelpful attitude when attempting to describe their location—the Yamaha Kawasaki Honda Blue Lake City Motorcycle dealership. Instead of assisting, the receptionist reportedly demanded more precise details, demonstrating a lack of understanding and empathy toward a visitor. The customer's frustration is palpable, stating that another taxi service displayed a far more helpful and accommodating spirit.
Beyond the receptionist's demeanor, a significant number of accounts detail alarming incidents of unsafe driving. One particularly harrowing review described a near-miss at the McDonalds roundabout, alleging that the driver didn't even slow down. This wasn't an isolated event; the reviewer claims to have experienced similar situations repeatedly, implying a pattern of reckless driving within Lake City Taxis. This raises serious concerns about road safety and the company’s responsibility to ensure their drivers operate responsibly and attentively.
"For your own safety please do not use this service! The worst taxi service I’ve ever had the displeasure of dealing with, they are a hazard to the public." – A Concerned Customer
The recurring theme of unsafe driving practices, combined with the dismissive attitude of the reception staff, casts a serious shadow over Lake City Taxis’s reputation. While it's important to acknowledge positive experiences (detailed later), these safety concerns are paramount and demand immediate investigation and corrective action.
The Raw Reality: Cleanliness, Pricing & Reliability Woes
Beyond the major safety and receptionist issues, numerous reviews paint a picture of questionable cleanliness, inconsistent pricing and frequent reliability problems. Several customers have documented unpleasant experiences related to the state of the vehicles. Descriptions include “smelt like piss,” a “putrid humanely body fluid stench,” and "filthy" cabs. These comments suggest a lack of basic hygiene standards and vehicle maintenance protocols.
Pricing discrepancies are also a recurring complaint. One customer recounted being overcharged a significant amount, and then being shortchanged the correct change by the driver, only to have it compounded, adding to the customer’s frustration. The driver, described as an older gentleman from Denmark, allegedly demonstrated poor mathematical skills, leading to suspicions of intentional overcharging.
The reliability issue of booking is also a stark disappointment. A customer who booked in advance was left waiting in the rain for nearly an hour, highlighting a failure to adhere to scheduled pick-up times. This raises questions about the effectiveness of their booking system and the company's commitment to respecting customer time.
| Issue | Description | Frequency Mentioned |
|---|---|---|
| Cleanliness | Strong odours, unclean vehicles | High |
| Pricing | Overcharging, incorrect change | Moderate |
| Reliability | Missed bookings, extended wait times | Moderate |
| Driver Demeanor | Asking if you have money, general rudeness | Low |
Glimmers of Hope: Instances of Excellent Service & Positive Feedback
Despite the overwhelming volume of negative reports, a significant number of recent reviews convey a stark contrast – highlighting notably professional and friendly drivers, contributing a more balanced perspective to Lake City Taxis’ overall reputation. Several customers have expressed genuine appreciation for prompt, punctual and well-mannered drivers, praising their professionalism and the cleanliness of their cabs.
This positive shift suggests a potential divide within the driver pool, with some clearly providing an exemplary service. The emphasis on "outstanding" drivers capable of reliable and respectful service offers a glimmer amidst a sea of complaints. This warrants further investigation; understanding the factors contributing to this disparity could be vital for improving overall customer satisfaction.
However, even some remain cautious, sharing that while the drivers can be positives, one driver - “Razzie, the boss” - should be actively avoided. Concerns about his hygiene (filthy cab and unpleasant odour) demonstrate a dedicated effort to share important information so that other customers will avoid a similar experience.
Navigating the Landscape: What Can Lake City Taxis Do?
The feedback surrounding Lake City Taxis presents a clear call to action. Addressing the criticisms requires a multi-faceted approach, focusing on several key areas.
- Receptionist Training & Accountability: Implement comprehensive customer service training for all reception staff, emphasizing empathy, active listening, and problem-solving skills. Establish accountability measures to ensure adherence to these standards.
- Driver Safety Enhancement: Mandate rigorous driving assessments and refresher courses for all drivers, with a particular emphasis on road safety, defensive driving techniques, and awareness of traffic regulations. Consider implementing dashcam technology to monitor driver behaviour and provide feedback.
- Vehicle Hygiene Standards: Introduce and enforce strict cleaning protocols for all taxis, ensuring regular maintenance and adherence to hygiene standards. Provide drivers with adequate cleaning supplies.
- Booking System Overhaul: Review and optimize the booking system to ensure accurate scheduling and timely pick-ups. Implement proactive communication measures to notify customers of any delays or changes.
- Pricing Transparency & Driver Accountability: Establish clear and transparent pricing policies and ensure that all drivers are properly trained on fare calculations. Implement measures to prevent overcharging and incorrect change.
- **Addressing Owner's Conduct: ** Recognizing the significant negative feedback regarding "Razzie, the boss," Lake City Taxis needs to critically evaluate their management practices and ensure all staff members embody the values of customer satisfaction and professionalism. This may include direct intervention or re-evaluation of leadership roles.
By prioritizing these improvements, Lake City Taxis has the potential to restore public trust and emerge as a reliable and respected transportation provider in Mount Gambier.