Pros 
Cons A Stark Warning: Recent Experiences with Black & White Taxi Management
Black & White Taxi Management, operating out of Molendinar, Queensland, currently holds a concerning rating of 1.800000. This score isn't reflective of a thriving business; it's a direct consequence of alarming customer experiences, as evidenced by a string of negative reviews and complaints. Several users have taken to online platforms to express serious concerns regarding safety, pricing, and overall service reliability. This isn’t simply a case of minor inconveniences; most reports paint a picture of a service that actively risks passenger well-being and exploits customers with exorbitant fares. It’s clear there’s a significant need for improvement, and potential passengers should proceed with extreme caution. We’ve compiled a breakdown of the most frequently cited issues to help you make an informed decision.
Safety Concerns: Dangerous Driving & Vehicle Condition
The most distressing accusations against Black & White Taxi Management revolve around the safety of its drivers and vehicles. Multiple reports unequivocally advise against using their services.
- Aggressive Driving Behaviour: One customer’s account explicitly details a terrifying experience involving a driver (number plate T59799) engaging in dangerous behaviours like tailgating, excessive honking, flashing headlights, and what they described as "dangerous breakchecking" on the motorway. This driver had reportedly drawn the attention of the police, with video evidence submitted to potentially result in a warning. This level of aggression raises serious questions about driver vetting and training processes.
- Vehicle Maintenance & Passenger Safety: Far from being isolated incidents, reports detail a concerning lack of vehicle maintenance. A broken seatbelt within a vehicle hired from Black & White Taxi Management is one such example. The response – stopping to attempt a fix that failed – further highlights a disregard for passenger safety and a lack of appropriate procedures for dealing with faulty equipment. This is absolutely unacceptable and highlights a potential failure to adhere to mandatory safety checks.
- Potential for Misdirection and Extended Routes: Another passenger reported being charged a high fare ($61) for a short journey and had to actively instruct the driver to correct a wrong route they were taking. This suggests a lack of navigational competency or a deliberate attempt to inflate fares.
| Concern | Specific Detail | Level of Severity |
|---|---|---|
| Aggressive Driving | Tailgating, honking, flashing lights, breakchecking | Critical |
| Vehicle Condition | Broken seatbelt | High |
| Navigation | Incorrect route, requiring passenger correction | Moderate |
Financial Disputes: Exorbitant Fares & Dishonest Pricing Practices
Beyond immediate safety concerns, numerous reviews pinpoint a pattern of unfair pricing practices. The perceived price gouging and lack of transparency are a significant source of customer frustration.
- Disproportionate Fares: Several customers highlight shockingly high fares for relatively short journeys. One individual was charged $67.20 for a 15-minute ride from Gold Coast Airport to Kingscliff, which elsewhere (via Uber) costs around $35 for a similar trip. A $61 charge for a comparable distance is another instance reported. This vast difference raises red flags regarding tariff adherence and potential overcharging.
- Failed Price Reductions: One passenger was promised a $5.00 reduction by the driver after expressing shock at the initial fare, but this promise was not honoured. This exemplifies a lack of integrity and a disregard for customer service principles. The practice of offering a reduction and then failing to deliver it further damages the company's credibility.
- Lack of Transparency: The absence of clear fare explanations or upfront pricing information appears to be a recurring issue, leaving passengers feeling vulnerable to unexpected and inflated charges.
Reliability & Accessibility Issues: Long Wait Times & Neglecting Accessible Needs
Black & White Taxi Management’s reliability and its ability to cater to passengers with disabilities are under heavy scrutiny. Reviews reveal consistent struggles with timely service and disappointing handling of accessible bookings.
- Excessive Wait Times: A traveller awaiting an accessible taxi experienced an astonishing 1 hour and 40-minute delay without the vehicle ever arriving. This prolonged wait is not only frustrating but also exceptionally problematic for individuals relying on accessible transportation.
- Failure to Provide Accessible Service: The failure to provide a booked accessible taxi to a wheelchair user is a serious breach of service and potentially discriminatory. It highlights a potential lack of organisational capacity and disregard for the needs of vulnerable passengers.
- Overall Unreliability: Even outside of accessible requests, reviews consistently suggest a lack of reliability and an inability to honour booking commitments. This undermines the core function of a taxi service – being available when needed.
The repeated and consistent nature of these complaints suggests broader systemic issues within Black & White Taxi Management. Anyone considering utilising their services should be acutely aware of the potential risks and actively explore alternative transportation options.