Pros 
Cons Mixed Reviews: A Snapshot of Little Taxis Mt Gambier's Performance
Little Taxis Mt Gambier, operating out of Millicent, SA, currently holds a rating of 3.6 out of 5. Their service covers transport needs in and around the area, offering an alternative when other providers like Vears fail to deliver. The reviews paint a complex picture – one of genuine appreciation and impressive responsiveness at times, juxtaposed with serious concerns regarding driver safety and reliability. It's clear that experiences with Little Taxis can vary significantly. The phone number to contact them is +61 8 7076 9076.
Moments of Excellent Service & Lifesaving Support
Several customers highlight exceptional experiences with Little Taxis, particularly when other transport options fall short. One reviewer recounts a situation where Little Taxis salvaged a trip to the airport after Vears failed to appear. The quick dispatch of a driver, reaching the customer in just seven minutes, and the driver’s polite and careful manner left a lasting positive impression.
"Little Taxis took my call when Vears had failed to show up for my booked (approximately two weeks in advance) trip to the airport. The employee I spoke to listened to my explanation and said he would send someone around right then. The driver was there in 7 minutes, was careful on the road and very polite. Very impressive service from Little Taxis!"
This stands as a powerful testament to their willingness to assist and problem-solve, redeeming a stressful situation. Furthermore, multiple individuals express general satisfaction with the service, finding it to be affordable and providing good value (“the best bang for ya buck”). One longstanding customer even demonstrates loyalty through cash payments, highlighting a relationship built on trust and understanding. Feedback also praises specific drivers, like Jason, for their promptness, safe driving, professional manner, and reassuring presence, earning them a dedicated following. It's apparent that for those who have had positive experiences, Little Taxis provides a dependable and friendly transport option.
Concerning Safety Issues & Reliability Problems
However, the reviews also reveal a worrying pattern of safety concerns and significant unreliability. A significant proportion of complaints centre around drivers exhibiting dangerous behaviour, specifically speeding and tailgating. One particularly alarming review describes a driver in a red Suzuki Baleno engaging in reckless lane changes and exceeding the speed limit substantially, an incident the reviewer was reportedly prepared to confront.
| Issue | Description | Severity |
|---|---|---|
| Speeding | Drivers consistently exceeding speed limits (e.g., well over 50km/h) | High |
| Tailgating | Drivers following too closely, creating a dangerous situation. | High |
| Reckless Lane Changes | Abrupt and unsafe lane maneuvers. | Medium |
| Unreliable Arrival Times | Extremely long wait times (over 40 minutes) despite pre-booking. | Medium |
| Poor Time Management | Difficulty managing workload due to high demand. | Low |
Another reviewer bluntly advises against using the service unless prioritizing safety is not a concern. This, along with other accounts of prolonged waits and broken promises ("he had 1 more job and they were coming to us"), raises concerns about Little Taxis' commitment to providing reliable and timely transportation. A recurring point raised is the challenges drivers face with unfamiliarity with Mount Gambier streets, suggesting a need for better driver knowledge of the broader area.
Potential for Improvement: Addressing the Feedback
The criticisms regarding driver behaviour are particularly serious and warrant immediate attention. Improving driver training and enforcement of road safety regulations are crucial. Addressing the consistency problem in time management appears to hinge on a few factors. Notably, the staff's heavy workload contributes, (it's noted that the company is receiving a "lot of work") which might lead to delays. There’s a recurring suggestion that employing drivers more familiar with both Millicent and Mt Gambier could optimize routes and reduce wait times, especially for customers travelling between the two towns.
- Enhanced Driver Training: Focus on safe driving practices, speed awareness, and adherence to traffic laws.
- Route Familiarization: Develop a program to ensure drivers are comfortable navigating both Millicent and Mt Gambier.
- Workload Management: Implement systems to distribute calls more efficiently and minimize delays.
- Customer Communication: Improve communication regarding estimated arrival times, especially when delays occur.
- Performance Monitoring: Review driver performance and address any instances of unsafe driving promptly.
The enthusiastic loyalty exhibited by some customers demonstrates a potential for significant improvement. Addressing these concerns and consistently delivering the high-quality service highlighted in positive reviews could elevate Little Taxis Mt Gambier’s reputation and solidify its position as a reliable transportation provider in the region.