Pros 
Cons Rave Reviews and Reliable Transfers: What Customers Say
Airport Taxi Mandurah consistently earns high praise, boasting an impressive 4.9-star rating. A common thread across numerous reviews is the sheer reliability and punctuality of the service. Customers frequently highlight how the company goes above and beyond, often ringing upon arrival in Perth to coordinate airport pickups seamlessly. One testimonial perfectly captures this, stating, "We booked Airport Taxi Mandurah before we left...The driver rang as we landed in Perth. The pickup was punctual…It was a convenient, comfortable and professional service." This demonstrates a proactive approach to customer service, minimizing stress for travellers. Many users appreciate the ease of booking, even with short notice – a recent customer secured a ride within an hour of their departure. This responsiveness is a defining factor in their popularity.
Here's a quick summary of what users consistently commend:
- Punctuality: Repeatedly mentioned as a significant strength. Drivers arrive early, ensuring passengers aren't rushed.
- Communication: Regular contact and proactive updates about the trip.
- Professionalism: Courteous drivers willing to chat comfortably, yet maintaining a professional demeanor.
- Ease of Booking: A simple and convenient booking process, even for last-minute requests.
- Vehicle Quality: Drivers typically operate newer vehicles (like people movers), providing a comfortable and spacious ride for both passengers and luggage.
Accessibility and Amenities: A Focus on Passenger Comfort
Beyond just getting from point A to point B, Airport Taxi Mandurah is clearly committed to passenger comfort and inclusivity. The company lists an array of facilities designed to cater to diverse needs. This isn't just lip service; it’s actively implemented.
Here’s a detailed breakdown of the facilities:
| Feature | Description |
|---|---|
| Accessibility | Catering to passengers with mobility needs. |
| Wheelchair Accessible Parking Lot | Dedicated spaces for convenient drop-off/pick-up. |
| Wheelchair Accessible Restroom | Available for passenger use (though specific locations/availability may vary). |
| Wheelchair Accessible Seating | Ensuring comfortable seating options for wheelchair users. |
| Amenities | Providing essential conveniences. |
| Restroom | Facilitates passenger needs during journeys. |
| Parking | Enhancing ease and convenience. |
| Free Parking Lot | Provides free parking for drivers. |
| On-Site Parking | Confirming readily available parking. |
The provision of wheelchair accessible parking, restrooms, and seating demonstrates a genuine dedication to inclusivity, which is increasingly important for taxi services. The presence of a restroom on the vehicle also underlines the company's thought for passenger comfort during longer journeys.
A Mixed Bag: Concerns Regarding Driver Safety
While overwhelmingly positive, a significant minority of reviews express serious concerns regarding driver behaviour, specifically one customer's experience painted a drastically different picture, a deeply concerning incident involving dangerous driving. The customer highlighted aggressive driving habits, including "tailgating, speeding, and erratic braking,” and described a "scariest taxi ride" imaginable. The user emphatically stated they would "never again" use the service, claiming the cost felt like "paying to die in a car crash". This is a crucial point that warrants serious attention and proactive steps from Airport Taxi Mandurah.
"The driver was bloody crazy, right up other cars bumpers tailgating. Speeding, when traffics stopped ahead he was braking at the last second whilst he was speeding. Scariest taxi ride my family and myself ever went in." – Anonymous Reviewer
It’s imperative that Airport Taxi Mandurah acknowledge these concerns and proactively implement driver training, performance monitoring, and feedback mechanisms to ensure the safety and well-being of all passengers are paramount. A single incident representing a deviation from the otherwise high standard of service shouldn't be ignored. Investigating this matter and taking corrective action is vital to maintaining the company's reputation and ensuring passenger safety.
The Verdict: A Generally Excellent Service with Room for Improvement
Airport Taxi Mandurah appears to be a solid choice for reliable and convenient transportation to and from Perth Airport, particularly for those travelling from or around Mandurah. The overwhelming majority of reviewers praise the punctuality, professionalism and ease of booking, and the commitment to accessibility is commendable. The comfortable vehicles and attentive service add to the overall positive experience.
However, the reported incidents of reckless driving cannot be overlooked. While seemingly isolated, these concerns highlight the need for stricter driver monitoring, enhanced training, and a zero-tolerance policy for unsafe driving practices. Addressing these concerns directly and transparently will be essential for Airport Taxi Mandurah to continue delivering the consistently high-quality service its customers deserve and to fully justify its impressive 4.9-star rating. Until these issues are demonstrably resolved, potential customers should weigh the positive reviews with these serious safety concerns.