Pros 
Cons SouthSide Airport Taxi: A Baldivis Gem - Reviews & Insights
SouthSide Airport Taxi is rapidly establishing itself as a premier taxi service in Baldivis, Western Australia, consistently earning a glowing 4.90-star rating. It’s more than just getting from A to B; it’s about a reliable, comfortable, and even personalized experience, as evidenced by the overwhelmingly positive reviews pouring in from satisfied customers. Located at 34 Rubens Cct, Baldivis WA 6171, this isn’t a faceless corporation – it's a local business invested in providing exceptional service to the community. The high rating isn’t just a number; it's a reflection of dedication to punctuality, communication, and a professional approach that sets SouthSide Airport Taxi apart. For anyone needing a dependable airport transfer in the Baldivis area, look no further. The focus on local understanding shines through, meaning they appreciate the nuances of Baldivis commutes and are dedicated to ensuring a stress-free journey to or from Perth Airport.
The Aman Factor: Exceptional Drivers & Personalized Service
A recurring theme in the feedback paints a clear picture: the drivers, particularly Aman, are the linchpin of SouthSide Airport Taxi's success. Instead of just passively transporting passengers, these drivers actively contribute to a positive experience. Let's break down the key compliments relating to individual drivers:
- Aman’s Proactive Communication: Several reviewers highlight Aman’s exceptional communication skills. He proactively contacts passengers to confirm bookings, provides updates regarding traffic delays, and even offers alternative solutions should unforeseen circumstances arise. One reviewer recounts, “Aman phoned me and explained he was going to be late and offered me another car to pick me up.” This level of initiative is rare and profoundly appreciated.
- Going Above and Beyond: Aman’s willingness to go the extra mile truly sets him apart. One customer forgot an item at the airport, and Aman offered to retrieve it, demonstrating a level of care and customer service that few businesses provide.
- Courtesy and Consideration: Drivers are consistently described as courteous, helpful, and considerate. For example, one reviewer was impressed that the driver asked permission before taking a phone call during the journey – a small gesture that speaks volumes about respect for the passenger’s comfort.
- Punctuality & Early Arrival: Beyond simply being on time, drivers are frequently praised for arriving early, ensuring passengers have ample time before their flights.
- Safe and Comfortable Journeys: Passengers consistently express feeling safe and comfortable during their rides, often describing the experience as "safe travel in comfort."
It’s evident that SouthSide Airport Taxi isn't just hiring drivers; they're cultivating a team of professionals who are passionate about providing outstanding customer service.
Accessibility and Inclusive Values: More Than Just Transportation
While airport transfers are the core business, SouthSide Airport Taxi demonstrates a commitment to inclusivity and accessibility. While currently not offering fully accessible vehicles with wheelchair-accessible restrooms or seating (as indicated by the "facilities" information), their stated values regarding community are noteworthy.
| Feature | Status | Notes |
|---|---|---|
| Wheelchair Accessible Restroom | Not Available | Currently not offered. |
| Wheelchair Accessible Seating | Not Available | Currently not offered. |
| LGBTQ+ Friendly | Yes | Explicitly acknowledged and welcomed. |
| Transgender Safespace | Yes | SouthSide Airport Taxi actively provides a safe and welcoming environment for transgender individuals. |
This commitment to creating a safe and inclusive space, particularly for the LGBTQ+ and transgender communities within Baldivis, sets them apart from many transportation services. It signifies a dedication to more than just providing rides; they strive to build a business that values diversity and respects individuality. This thoughtful approach resonates with many customers who appreciate feeling welcome and accepted.
Reliability & Communication: The Cornerstones of SouthSide Airport Taxi
The recurring praise for reliability and communication reinforces SouthSide Airport Taxi’s dedication to customer satisfaction. It's clear these aren't just buzzwords; they’re core principles driving the business's operations.
- Consistent Punctuality: Reviews routinely mention on-time arrivals, and often early arrivals. This reliability is crucial for airport transfers, minimizing stress and ensuring passengers don't miss their flights.
- Proactive Communication: As mentioned previously, clear and frequent communication is a hallmark of the service. Updates regarding delays, pick-up confirmations, and overall journey status keep passengers informed and reassured.
- Local Expertise: Being a local Baldivis business, SouthSide Airport Taxi boasts a strong understanding of the area and potential traffic challenges. This allows them to plan routes effectively and communicate any delays promptly.
- Professional Approach: The service is consistently described as professional, reflecting a commitment to courtesy, respect, and a high standard of conduct. This professionalism extends from initial booking to drop-off, creating a seamless and positive experience.
- Easy to Contact: With a dedicated phone number (+61 8 9468 0200), securing a booking is straightforward.
Ultimately, SouthSide Airport Taxi isn’t just a taxi service; it's a valuable asset to the Baldivis community, providing reliable, friendly, and inclusive transportation.