Pros 
Cons Perth Hills Taxi WA: A Local Favourite for Reliability and Professionalism
Perth Hills Taxi WA, based in Mundaring, has rapidly become a go-to taxi service, particularly for residents of the often-underserved Perth Hills region. Feedback consistently highlights a level of service rarely found elsewhere – a combination of dependability, professionalism, and friendly interactions. Unlike larger, more impersonal taxi companies, Perth Hills Taxi WA seems to have cultivated a reputation for genuine care and attention to detail, consistently exceeding customer expectations. The five-star rating isn’t simply a number; it reflects the genuine appreciation of a loyal customer base. Their dedication extends beyond just getting you from A to B; it's about providing a comfortable and stress-free experience.
“After doing research online I came across Best Taxis in Hill and I’m so glad I did. They recently took my wife and 2 lads to Perth airport from Bakers hill and back and can’t recommend enough. They were on time, prompt with responding to messages, friendly and easy to use.” – A delighted customer.
This quote perfectly encapsulates a recurring theme across many reviews: ease of communication and responsiveness. Beyond the ease of booking, it's the proactive updates and friendly correspondence that sets Perth Hills Taxi WA apart.
Exceptional Service Details: What Customers Love
What really makes Perth Hills Taxi WA stand out according to customer experiences? It’s more than just punctual arrivals – although that's certainly a significant factor. Here’s a breakdown of the specific qualities frequently praised:
- Punctuality & Reliability: Multiple customers consistently mention the service being “on time” and “reliable” – crucial for airport transfers and time-sensitive appointments. Several reviewers specifically mentioned using them for FIFO (fly-in, fly-out) transfers, a testament to their dependability when schedules are critical.
- Vehicle Quality & Cleanliness: The taxis are consistently described as “clean,” “comfortable," and “well presented.” One reviewer even compared the experience to “sitting in a luxurious car," indicating a commitment to vehicle maintenance and presentation.
- Professional & Courteous Drivers: Drivers are frequently praised for being “respectful,” "well spoken,” and helpful with luggage. This friendly and professional demeanour significantly enhances the overall journey.
- Navigation Expertise – Hills Driving Know-How: A particularly valuable asset noted by several customers is the driver's ability to navigate the sometimes-tricky terrain of the Perth Hills. One review specifically mentioned the driver having “no issues finding our driveway," even when GPS directed to the wrong location – highlighting their local knowledge and experience.
- Easy Booking Process: The service is repeatedly flagged as “easy to use” and with "booking's a breeze", which reinforces the human approach, with personalization being more apparent than a robotic online-style booking system.
| Feature | Customer Feedback |
|---|---|
| Punctuality | "Always on time," "very reliable" |
| Vehicle Condition | "Clean," "comfortable," "well presented" |
| Driver | "Respectful," "professional," "helpful" |
| Navigation | Ability to find driveways despite GPS errors |
| Booking | "Easy to use," “booking's a breeze” |
Reaching Out: Contacting Perth Hills Taxi WA
Getting in touch with Perth Hills Taxi WA is straightforward. Here's the key information you’ll need:
- Phone: +61 400 205 818 – Directly calling is often the preferred method for booking, allowing for immediate confirmation and personal service.
- Address: 7025 Great Eastern Hwy, Mundaring WA 6073, Australia – The physical location serves as their base of operations within the Perth Hills region.
- Service Area: While based in Mundaring, reviews highlight successful service to areas including Bakers Hill, York, Northam, and the airport. Their willingness to travel beyond the immediate vicinity demonstrates their commitment to serving a wider clientele.
- Booking Notes: Based on customer feedback, expect quick responses to messages. Prompt and clear communication helps ensure a seamless booking process.
While formal opening hours are not provided, experience suggests they cater to early morning flights and late-night needs, vital for those working FIFO or with early travel commitments.
Beyond the Basics: Building a Loyal Following
Perth Hills Taxi WA’s success isn't solely about providing transportation; it's about building relationships and trust within the community. The consistent praise about their courteous drivers, clean vehicles, and reliable service has fostered a loyal customer base who actively recommend the service to friends and colleagues. The fact that numerous customers have used the service multiple times ("Used it six times now, and it's always perfect") underscores the dependability and satisfaction they consistently deliver.
Aman, specifically mentioned in one review, is likely a key driver (pun intended!) of this positive reputation. It's clear the operator prioritises both exceptional service and building a lasting reputation, creating a valuable asset for residents across the Perth Hills and surrounding areas. They have managed to create a clear difference from the typical larger cab services by becoming like a grassroots operation that values its core clients.