Pros 
Cons A Disconnect Between Booking and Reality: Reliability Concerns
Ezy Cabs, operating from Fyshwick, ACT, holds a concerning 3.2-star rating, and judging by the experiences shared by numerous customers, this reflects a deeply rooted issue with reliability. A recurring theme across the reviews is the blatant failure to deliver on confirmed bookings. It's not simply a matter of occasional delays; it appears to be a systemic problem, leaving customers stranded and scrambling for alternative transport. Several reviewers recount booking cabs days in advance, receiving confirmation via email and SMS, only to find themselves waiting in vain as the appointed time passed. This is particularly damning when considering scenarios involving time-sensitive commitments like airport transfers and coach trips.
The customer service response to these no-shows is equally disappointing. Attempts to contact the company often result in automated responses that offer no practical assistance. The "press 4 for an operator" loop seems designed to deflect inquiries rather than resolve issues. One user pointed out the frustrating experience of their cab appearing "queued" on the tracking app long after it was scheduled to arrive, highlighting a disconnect between the system's promise of real-time tracking and the actual reality of service delivery. The knock-on effects of these failures are significant, resulting in missed appointments, lost travel opportunities, and considerable stress for customers. The sheer volume of similar complaints paints a worrying picture of operational inefficiency and a lack of accountability.
Mixed Experiences: The Good, The Bad, and the Unhygienic
While the overwhelming sentiment surrounding Ezy Cabs is negative, a few reviewers have reported positive encounters, offering a small glimmer of hope amidst the widespread disappointment. One customer praised a driver's promptness, politeness, and commitment to safety when transporting a young child, highlighting a reassuring example of professional conduct. This positive experience contrasted sharply with the numerous instances of missed bookings and unreliable service.
However, the reviews also reveal some truly unsettling issues beyond mere punctuality problems. One passenger documented an extremely uncomfortable ride due to a pervasive, unpleasant body odour emanating from the driver, describing it as "disgusting." Furthermore, concerns were raised about reckless driving, with a driver allegedly exceeding the speed limit repeatedly. Another customer was overcharged, with a $4 “other” charge and a $2 tip added to their fare without prior consent – and subsequent attempts to dispute this charge proved fruitless. These accounts paint a picture of inconsistent service quality and a lack of attention to basic standards of hygiene and professionalism.
Here's a simple table summarising the varied experiences:
| Experience Type | Description | Frequency |
|---|---|---|
| Missed Booking | Taxi fails to arrive despite confirmed booking | Very Frequent |
| Positive Driver Interaction | Polite, prompt, and safe driving | Rare |
| Overcharging | Unexplained fees and unrequested tips | Occasional |
| Unhygienic Conditions | Strong body odour present in the vehicle | Isolated Incident |
| Reckless Driving | Exceeding speed limits and unsafe driving practices | Isolated Incident |
Accessibility & Inclusivity: A Conflicted Picture
Ezy Cabs claims to offer wheelchair accessible seating and promotes itself as LGBTQ+ friendly, with a designated transgender safespace. This is undoubtedly a positive aspect of their stated policy. However, the reality, according to feedback, doesn't seem to consistently align with these claims. While the wheelchair accessible seating is an option, a wheelchair-accessible restroom is not available, which presents a limitation for some passengers.
Beyond the physical accessibility features, the larger issue of customer service reliability undermines the inclusive environment they aim to create. Repeated no-shows and frustrating communication channels can be especially detrimental for vulnerable passengers who rely on dependable transportation. For instance, individuals with disabilities or those requiring a safe space may be particularly vulnerable to the stress and anxiety caused by a missed booking or unprofessional behaviour. The company needs to ensure that their commitment to inclusivity extends beyond simply offering certain features and into the consistent delivery of respectful and reliable service.
Alternatives and Future Prospects: Weighing Your Options
Given the significant number of negative reviews and prevalent issues concerning reliability, many former Ezy Cabs customers have turned to alternative transportation options, most notably ride-sharing services like Uber. Reviewers consistently mentioned that Ubers arrived much quicker, often within minutes, compared to the extended wait times experienced with Ezy Cabs. It's clear that the market has shifted, and customers are no longer willing to tolerate unreliable service.
The phone number (+61 2 6222 8000) and physical address (Unit 16/27 Yallourn St, Fyshwick ACT 2609, Australia) remain points of contact, but the company's reputation is severely tarnished. Any potential customer considering Ezy Cabs should carefully weigh these factors against the available alternatives and be prepared for the possibility of disappointment. Until Ezy Cabs demonstrably addresses the systemic issues highlighted in these reviews – particularly the inability to fulfill confirmed bookings and improve customer communication – risking a missed appointment or travel opportunity seems an unnecessary gamble.