Pros 
Cons 13 Frankston Taxi: A Frankston Favourite – What Customers Are Saying
13 Frankston Taxi has consistently earned high praise from the Frankston community, currently maintaining an impressive 4.9-star rating. The overwhelming consensus from customer reviews paints a picture of a reliable, professional, and exceptionally courteous taxi service. This isn't just about getting from A to B; it’s about a consistently positive experience. The service addresses a clear need – dependable transport in the Frankston area – and appears to be exceeding expectations for a significant number of patrons. Located at 19 Cranbourne-Frankston Rd, Frankston VIC 3199, Australia, and reachable at +61 413 045 526, many customers highlight the simple act of being able to connect with the service and book a ride as a plus. While specific opening hours aren't listed, anecdotal evidence suggests a responsive booking system. The apparent lack of onsite services (as noted in the “relevant_information” data) isn’t a deterrent, with customers focusing instead on the quality of the drivers and vehicles.
Spotless Rides and Friendly Faces: Key Strengths Highlighted
The recurring theme across almost all customer feedback is the exceptional cleanliness and presentation of the vehicles. Multiple reviewers specifically mention spotless, immaculate, and very clean cars, showcasing a commitment to hygiene that’s appreciated. Beyond the vehicles, the drivers are consistently described as friendly, professional, and helpful. Here’s a breakdown of the positives that frequently surface:
- Punctuality: "On time" is a phrase repeated throughout the reviews. This reliability is particularly valued for airport transfers, with one customer specifically praising the driver for patiently waiting during a flight delay.
- Professionalism: Drivers are consistently referred to as “professional,” indicating a courteous and respectful approach to customers. Many also show detailed local knowledge.
- Cleanliness: As mentioned, immaculate vehicles are a significant differentiator.
- Pleasant Driving Experience: One review even notes the "relaxing music," demonstrating a subtle attention to detail that enhances the overall journey.
- Reasonable Fares: Several customers highlight that the fares are "very reasonable," adding to the value proposition of the service.
- Proactive Communication: One customer appreciated the proactive phone call to confirm a booking made a week in advance, demonstrating a commitment to customer service and organization.
- Personalised Service: The review mentioning “Vick” highlights the importance of familiar drivers and a personal touch. Vick's repeated dependability and helpfulness particularly stood out.
| Feature | Common Descriptor(s) |
|---|---|
| Vehicles | Spotless, Immaculate, Very Clean |
| Drivers | Friendly, Professional, Helpful |
| Punctuality | On Time |
| Fares | Reasonable |
| Communication | Proactive, Confirming |
Occasional Hiccups: Addressing Booking Process Concerns
While the vast majority of reviews are overwhelmingly positive, it's important to acknowledge that one customer experienced an issue with the booking system. This customer noted that "The booking service sucks. I should have used an uber," citing an instance where the service seemingly failed to read instructions regarding a future booking time. This indicated a potential disconnect between the booking system and the dispatch process. It's a valuable piece of feedback, suggesting an opportunity for 13 Frankston Taxi to review and optimise its booking management system to ensure accuracy and minimise potential misunderstandings. The event highlighted a potential vulnerability, especially compared to the ease of use offered by app-based ride-sharing services. This doesn't diminish the overall positive experience reported, but rather provides a constructive area for improvement. The focused feedback regarding the booking system offers a chance to strengthen this aspect of the end-to-end journey.
Building on Success: Sustaining Exceptional Customer Care
The consistently high ratings and positive feedback for 13 Frankston Taxi strongly indicate a successful model built on reliable service, well-maintained vehicles, and friendly, professional drivers. The emphasis placed on cleanliness and punctuality are significant factors driving customer satisfaction. To sustain this success and address the small area for improvement noted regarding the booking system, 13 Frankston Taxi could consider the following:
- Review and Optimise Booking System: Investigate and streamline the booking process to ensure accurate recording and delivery of instructions. This might involve system upgrades or enhanced staff training.
- Driver Recognition & Rewards: Consider implementing a system to recognise and reward exceptional drivers (like Vick!), potentially incentivising consistent performance and fostering a culture of customer care.
- Customer Feedback Loop: Actively solicit and respond to customer feedback, demonstrating a commitment to continuous improvement and addressing any emerging concerns promptly. Integrating a simple feedback form after each ride could be beneficial.
- Highlight Individual Drivers: Feature positive customer feedback about specific drivers on their website or social media (with their permission), building trust and showcasing the dedication of their team.
- Explore App-Based Integration: Though they have a phone number to book, acknowledging the modern landscape, explore a simple app integration or partnership with a local rideshare platform, alongside maintaining their current service.