Pros 
Cons A Cut Above the Rest: Rave Reviews for 13 Taxi Services Melbourne
13 Taxi Services Melbourne is garnering a reputation for providing exceptional taxi experiences within the Clyde area and beyond. A quick look at their 4.900000 rating speaks volumes, but the consistent praise found in customer reviews paints a more detailed picture. Many users highlight a crucial factor often missing in the Melbourne taxi scene: genuine human interaction. Customers specifically mention the relief of being able to speak to a real person when booking, a welcome change from automated systems. This, coupled with their acceptance of cab charge cards—another rarity according to some—sets 13 Taxi Services apart.
Beyond just basic transportation, it's clear that the service prioritizes customer care. Multiple reviews spotlight the drivers, describing them as "super helpful, pleasant, and informative." These aren't just drivers; they seem to be brand ambassadors, contributing to a positive and engaging ride. The punctuality consistently praised—drivers "right on time" and the service "prompt and efficient"—demonstrates a clear commitment to reliability. A recurring theme centres around professionalism; drivers are described as "professional" and "accommodating," implying a willingness to go the extra mile for passengers. The "safe and comfortable ride" promised is often delivered, alongside an appreciation for drivers' "knowledge of the city." This blend of efficiency, courtesy, and local expertise is elevating 13 Taxi Services in the eyes of many.
Navigating the Details: Facilities, Inclusivity, and Parking Perks
Beyond the broad positive feedback, 13 Taxi Services Melbourne offers a range of facilities and inclusions that cater to diverse needs. Let's break down what they offer borough-free, based in Clyde VIC 3978:
| Facility Category | Specific Features | Availability |
|---|---|---|
| Accessibility | Assistive Hearing Loop | No |
| Wheelchair Accessible Restroom | No | |
| Wheelchair Accessible Seating | No | |
| Amenities | Gender-Neutral Restroom | Yes |
| Restroom | Yes | |
| Crowd | LGBTQ+ Friendly | Yes |
| Transgender Safespace | Yes | |
| Parking | Free Street Parking | Yes |
| On-site Parking | Yes |
The commitment to an inclusive environment is a particular highlight. 13 Taxi Services actively promotes itself as an “LGBTQ+ friendly” service and provides a designated “Transgender Safespace,” demonstrating a strong social conscience and valuing the comfort and safety of all passengers. The availability of gender-neutral and standard restrooms is another point of consideration for travellers. Convenience is key too; the offering of both free street parking and on-site parking makes accessing their services straightforward. It's important to note that while they offer thoughtful inclusions, accessibility features currently do not include options like wheelchair accessible seating or restrooms.
Mixed Experiences & Areas for Improvement
While the overall sentiment surrounding 13 Taxi Services Melbourne is overwhelmingly positive, a few reviews reveal areas where the service could improve. One user recounts a concerning incident involving a booking error, where a larger maxi taxi was initially requested but a smaller Prius arrived first. While the issue was eventually resolved with the arrival of the maxi, four guests were initially squeezed into the Prius, and another booking for a son failed to materialise, resulting in a 30-minute period of isolation. This highlights the potential for booking system errors and the importance of rigorous order verification.
Another review, reflecting a broader problem documented in the Melbourne taxi industry, mentions finding consistent inconsistencies with other local services. While 13 Taxi Services appears to offer a significantly better experience than "Cairns taxis" (referenced in the review), this comparison reveals a wider landscape of variable service quality. This reminder suggests that upholding consistently high standards across all bookings and drivers is vital to maintain the current positive reputation.
The Verdict: A Reliable Choice in Clyde and Beyond
Based on the abundant positive feedback and their proactive approach to inclusivity and passenger comfort, 13 Taxi Services Melbourne presents as a reliable and highly recommended taxi service, particularly for those in and around Clyde. The consistent praise surrounding driver professionalism, punctuality, and helpfulness suggests a well-trained and customer-focused team. While isolated incidents underscore the need for continued attention to booking accuracy, the overall consensus firmly places 13 Taxi Services Melbourne amongst the premier taxi options in the region. The ability to engage with a real person when booking, a key differentiator, combined with the acceptance of charge cards makes them a compelling choice. Phone them direct at +61 421 041 221 for your next journey.