Pros 
Cons A Red Flag Record: The Shockingly Low Rating and Recurring Complaints
Auzi Cab Services, operating out of Bayswater, Western Australia, currently holds a dismal rating of just 1.7 out of 5 stars. This score isn't just a minor dip; it’s a glaring indicator of widespread and serious issues plaguing their service. Numerous customers have taken to sharing their harrowing experiences, painting a consistent picture of dishonesty, overcharging, and unprofessional behaviour. The consistent negative feedback, spanning a range of incidents, suggests this isn't merely isolated events but a systemic problem within Auzi Cab Services. It’s more than just occasional hiccups; it's a pattern that should give potential riders pause.
The core of the complaints revolves around fare discrepancies and manipulative practices. Many users report drivers refusing to use the meter and instead demanding inflated, arbitrary prices. Instances include a 3.8km trip costing $47, a $70 fare for a journey that typically costs $45, and a demand for double the metered fare. The almost theatrical failures of the EFTPOS machine, conveniently occurring precisely when a high cash payment is requested, is also becoming a recognized tactic in these alleged scams. Some customers report experiencing pressure to transfer funds directly, which raises serious security concerns. The address, "30 King St, Bayswater WA 6053, Australia" becomes less a point of service and more a location of concern when considering these allegations. These complaints are amplified by the limited operational details - the absence of specific opening hours adds to the ambiguity surrounding service reliability.
| Issue Reported | Description | Frequency Mentioned |
|---|---|---|
| Meter Refusal | Drivers declining to use the meter, setting their own prices. | High |
| Inflated Fares | Significantly higher charges than the standard rate. | High |
| EFTPOS Malfunction | Machine “conveniently” failing when a large cash payment is requested. | Moderate |
| Pressure for Cash Transfer | Drivers pushing for bank transfers instead of electronic payments. | Moderate |
| False Justifications | Claims of fare inadequacy to avoid trips. | High |
| Unprofessional Behaviour | Rudeness, dismissiveness, offensive gestures. | High |
Flagrant Disregard for Professional Conduct: Anecdotes of Driver Behaviour
Beyond the financial concerns, Auzi Cab Services is repeatedly criticised for the unprofessional conduct of their drivers. Accounts range from simple rudeness to outright aggressive behaviour and deliberate disregard for customer safety and comfort. Some users describe drivers engaging in personal phone calls for extended periods during the ride, prioritising their communication over the passenger's well-being. A particularly concerning report details a driver guiding the customer towards his own home after accepting a fare, highlighting a clear breach of professional boundaries. The driver in question then complained about the lack of payment, compounding the initial concern.
Other alarming incidents include drivers refusing to pick up passengers based on the perceived “shortness” of the journey - dismissing customers mid-booking and offering no viable alternative. A driver was even reported to have made an offensive gesture (giving the finger) after a customer attempted to photograph his cab number. One review recounts a driver being engaged in conversation with other cab drivers before the customer’s arrival, indicating a lack of preparedness and respect for punctuality. The accumulation of these experiences suggests a culture within Auzi Cab Services that tolerates, or even encourages, behaviours that are wholly unacceptable for a professional transportation service. The phone number, +61 478 045 250, facilitates contact, but given the accounts, raises questions about the responsiveness and helpfulness of customer service in addressing these issues.
Accessibility Concerns and Inconsistent Experiences
While Auzi Cab Services advertises wheelchair-accessible parking lot facilities, the overall customer experience raises questions about accessibility in a broader sense. Several users reported dealing with drivers who appeared to lack basic courtesy and professionalism, making for an unpleasant and potentially intimidating journey. This clashes with the stated accessibility feature, highlighting an inconsistency between advertised amenities and the quality of service delivered. The Bayswater location itself, while having defined coordinates, feels secondary to the repeated complaints about driver behavior and overcharging.
It’s important to acknowledge that not all experiences with Auzi Cab Services have been negative. A single reviewer noted a pleasant and safe ride from the airport, praising the driver's friendliness and safe driving. However, this outlier experience is heavily overshadowed by the overwhelming number of complaints describing deceptive practices and unprofessional behaviour. This inconsistency – a solitary positive review amidst a sea of negative ones – only serves to amplify the uncertainty surrounding Auzi Cab Services.
Should You Risk It? A Recommendation to Exercise Extreme Caution
Given the sheer volume and consistency of the negative feedback, avoiding Auzi Cab Services is strongly advised. The recurring themes of overcharging, meter manipulation, and unprofessional driver conduct present a significant risk to potential customers. While it's acknowledged that one individual's experience may not represent the entire service, the accumulated evidence paints a troubling picture of a company operating with questionable ethics.
The comparatively low rating and the serious nature of the complaints – encompassing financial exploitation and concerning driver behaviour – warrant extreme caution. There are many alternative taxi services and ride-sharing options available in the Bayswater area, providing safer and more reliable transportation. Until significant and demonstrable changes are made to address these persistent issues, Auzi Cab Services remains a service to be avoided at all costs. Utilizing their phone number, +61 478 045 250, to book a ride, based on current reviews, carries a considerable risk of a negative and potentially costly experience.