Pros 
Cons Eclipse Taxis Albany: Shining a Light on Exceptional Service
Eclipse Taxis Albany consistently earns high praise, boasting a solid 4.4-star rating. More than just a taxi service, it's becoming synonymous with reliability, kindness, and going the extra mile in the Albany community. Located at 56 Albany Hwy, Albany WA 6330, Australia, Eclipse Taxis doesn't just provide transportation; they offer peace of mind. Already, customers are actively sharing their positive experiences, creating a buzz around what they consider the best taxi service in Albany. The focus isn't just on getting passengers from A to B efficiently; it’s about doing so with genuine care and professionalism. This is particularly evident in stories of support for vulnerable customers, as detailed below. Phone inquiries are met with humour and helpfulness, as highlighted by several customers who praised Jackson's polite and amusing assistance on the phone.
Extraordinary Acts of Kindness and Support
What truly sets Eclipse Taxis Albany apart is their willingness to go above and beyond, particularly when it comes to supporting those who need it most. The detailed testimonials consistently highlight exceptional levels of care, transforming what’s typically a transactional service into a genuinely heartwarming experience.
Here's a breakdown of the standout acts of kindness mentioned:
- Supporting Individuals on the Autism Spectrum: Yolanda’s story poignantly illustrates Eclipse Taxis' compassion. The owner and staff demonstrably supported her son, ensuring he safely reached his bus for his journey home from Perth. This level of dedication shows a commitment to inclusivity and understanding.
- Emergency Airport Transfers: A customer stranded after another taxi company failed to appear experienced exceptional service. Eclipse Taxis swiftly arranged an airport transfer from Denmark to Albany, ensuring they made their flight – a true act of professionalism and responsiveness. Driver David is duly credited with being a "legend" for ensuring this happened.
- Providing Peace of Mind for Parents: Several customers have relied on Eclipse Taxis to transport their children, particularly for longer periods or educational programs. The kindness and care extended to these young people—and the comfort provided to their parents—is a recurring theme. This instills trust and highlights the service provider's commitment to protecting and looking after their clients.
- A Touch of Hospitality – Beyond the Fare: One customer even received an impromptu tour with the owner (a gesture not expected and much appreciated!), showcasing a genuine warmth and willingness to share the local environment.
Reliability and Professionalism: The Core Values
While the heartwarming stories are captivating, Eclipse Taxis Albany also shines for its core business values: reliability and professionalism. Multiple customers emphasize the service's dependability, describing them as “honest” and “no nonsense.” This is particularly noteworthy in a sector where unexpected delays or cancellations can be frustrating. The contrast with Rainbow Taxis, explicitly called out for failing to honour bookings and failing to communicate cancellations, further underscores Eclipse's commitment to reliability.
Here’s a summation of these key values:
- Punctuality: Ensuring timely pick-ups, even over long distances, is a recurring theme. The promise of a return pick-up and subsequent adherence to that promise showcases a high level of organisation and commitment.
- Responsiveness: Addressing last-minute requests with speed and efficiency demonstrates a dedication to customer service and problem-solving.
- Professional Drivers: Drivers like Steve and David are repeatedly commended for their friendliness, efficiency, and overall positive attitude.
- Accessibility: Eclipse Taxis Albany understands and caters to diverse needs, offering wheelchair accessible parking, making transportation more inclusive for everyone in the community.
| Feature | Description |
|---|---|
| Phone Number | +61 417 173 217 |
| Address | 56 Albany Hwy, Albany WA 6330, Australia |
| Key Strength | Reliability & Genuine Kindness |
| Accessibility Feature | Wheelchair accessible parking lot |
The Word on the Street: Customer Testimonials Speak Volumes
The enthusiasm surrounding Eclipse Taxis Albany is palpable, fueled by genuine customer experiences. These aren't just generic reviews; they are heartfelt testimonials illustrating the positive impact this service has on the Albany community. Here's a curated selection:
"The best taxi service in Albany. Very reliable and fairly priced. Our journey was quite far out, and the taxi firm assured us they would pick us back up. True to their word and picked us up right on time."
"Good taxi service. Had to take two bikes so they got us a bigger car."
"Outstanding and exceptionally supportive taxi service! … ensuring he safely reached his bus… I am located in Perth… ensuring he safely reached his bus… This service truly cares!" - Yolanda
"Joe was good taxi driver very friendly, Highly recommend this company!"
"Amazing… the kindness was not expected ❤️ great manager…leaves a mum content if it’s raining and he needs to get around!!"
"Excellent service and professionalism… David who was a legend, and to Emil who sorted me out over the phone."
"Best cabbies in town. Honest and reliable. Shoutout to steve the driver. No nonsense good service"
These quotes convey a consistent message: Eclipse Taxis Albany is more than a taxi service – it's a trusted community partner, providing reliable transportation with a genuine commitment to care and kindness.